FAQS

Questions we think you might like answers to

  • What is AgencyGenius, and how does it work?

    AgencyGenius is your creative toolkit for building better websites. We’ve taken the components, ideas, and code behind our client work and made them available for you to learn from, remix, and deploy. Think of it as the resource we wish we had when we started.

  • Who is AgencyGenius for?

    AgencyGenius is built for web designers and developers who want to speed up their workflow, sharpen their skills, and deliver slicker, smarter sites. Whether you’re solo or in an agency, if you’re building websites at scale for your clients— this is for you.

  • How often do you add new content?

    We’re always building — and that means updates land regularly. From small enhancements to full-on components and new tools, the Vault is constantly growing. If it works well in a project, you can bet it’ll end up here.

  • What kind of resources are inside the Vault?

    You’ll find reusable components, buttons, animations, loaders, reference tools, code snippets, and someday templates. We also drop in tutorials, quick fixes, and clever workarounds to help you stretch what you can do.

  • Can I use the resources on commercial sites?

    Yep — everything inside the Vault is made to be used. Whether it’s a client job or your own side project, you’re free to deploy, tweak, and build with it. Just don’t resell or redistribute the raw files directly.

  • What do I get with a subscription?

    You unlock full access to every tool, component, and snippet inside the Vault. You also get access to our Slack community — where creatives swap feedback, ask questions, and share smart solutions to common problems.

  • What if I need help with a resource?

    We can’t build your whole project for you, but if something’s unclear or not working, reach out in the Slack community. Most of the time, someone else has solved what you’re stuck on — or we’ll point you in the right direction.

  • Do you take suggestions for tools or content?

    Absolutely. A lot of the Vault is shaped by feedback and requests from the community. Got something in mind? Drop it in Slack or shoot us a message — we’re all ears.

  • Do you offer live support?

    Not officially — but the Slack community is where real-time answers happen. You’ll find people helping each other out (including ourselves), sharing ideas, and getting feedback from folks who’ve been there.

  • How do I report a bug or broken snippet?

    Just shout. You can DM us in Slack or use the contact form in the footer. The more detail you give us (browser, screen size, what’s happening), the faster we can fix it.


    Alternatively, submit the details on this form.

  • What are the pricing options, and do I lock in my rate?

    We’ve got simple plans: monthly, annual, or lifetime access. Join now and your rate’s locked — no unexpected hikes, ever.

  • Can I switch plans later?

    Yes — upgrade, downgrade, or switch from quarterly to lifetime whenever you want. Your access and pricing adjust from your next billing cycle.

  • Why does my bank statement say WebHero? What’s that about?

    AgencyGenius is proudly brought to you by Web Hero Limited — that’s our UK-based company that owns and operates the platform. You might see “WebHero” on your bank statement instead of AgencyGenius, but don’t worry — it’s us.


    We keep things simple by trading under one business name (no need for a separate company when the industry codes cover it). If you want to double-check, here we are on Companies House.

  • How do I cancel my subscription?

    Cancel anytime in your account settings. You’ll still have access until the end of your current billing period, and we won’t nag you to stay.

  • What if I want a refund?

    We’re confident you’ll love it — but if something’s not right, get in touch and we’ll sort it. We’re fair and human about this stuff.


  • Is my payment data safe?

    Yep — everything’s encrypted and handled securely through our payment provider. We don’t store your card details.